Question 1

What is a ThinkSync External Audit?

Accepted Answer

We simulate real customer interactions across phone, email, WhatsApp, SMS, website forms, and social messaging. We test how your business responds from the outside — without needing any access to your internal systems. Every interaction is time-stamped and documented as immutable evidence. Results are delivered within 7 days.

Question 2

How much does the audit cost?

Accepted Answer

The initial External Audit consultation is completely free. We'll assess your business, identify the most critical channels to test, and show you exactly where revenue is likely leaking — before you spend a penny.

Question 3

Do you need access to our internal systems?

Accepted Answer

No. Our zero-access model is fundamental. We require no integration with your CRMs, no access to private data, and no internal system permissions. We test entirely from the outside, exactly as your customers experience your business.

Question 4

How long does it take to get results?

Accepted Answer

The full audit is completed and delivered within 7 days. This includes multi-channel testing, AI-powered analysis, evidence capture, gap identification, and a prioritised automation roadmap.

Question 5

What industries does ThinkSync work with?

Accepted Answer

ThinkSync has completed 40+ audits across 12+ industries including hospitality, real estate, professional services, automotive, healthcare, e-commerce, and more. Our methodology adapts to any B2B or B2C business with customer-facing communication channels.

Question 6

What ROI can I expect from ThinkSync automation?

Accepted Answer

On average, ThinkSync automation delivers 55x ROI compared to traditional staffing costs. We've identified £14.9M in annual revenue gaps across our audits. Specific ROI depends on your industry, call volume, and current response rates.

Question 7

Is there a contract or commitment?

Accepted Answer

No contracts required for the initial audit. If we proceed to build automation solutions, we agree on clear goals, timelines, and pricing before any work begins. No surprises, no scope creep.